Legal
Privacy Policy
Effective Date: 23rd February 2026
1. Introduction
CourierX™ is operated by Indiano Ventures Private Limited. This Privacy Policy explains how we collect, use, and protect personal information.
2. Information Collected
Identity & KYC
- PAN
- Aadhaar
- Passport
- Address
- Contact details
Shipment Data
- Sender/receiver details
- Content declaration
- Prescription documents
Payment Metadata
- Transaction IDs
- Gateway references
CourierX™ does not store full card details.
3. Legal Basis
We process data for:
- Contract fulfillment
- Export & customs compliance
- Fraud prevention
- Regulatory reporting
4. Sensitive Personal Data
Under the Information Technology Act, 2000 and SPDI Rules, identity documents and prescriptions are treated as sensitive personal data. We implement reasonable security practices.
5. Data Retention
Data is retained:
- Until regulatory audit closure
- Or as required by law
6. Data Sharing
Data may be shared with:
- Courier partners
- Customs authorities
- Law enforcement
- Regulatory agencies
- Payment processors
Important: We do not sell personal data.
7. Data Breach
Material breaches will be addressed in accordance with applicable laws.
8. Grievance Officer
Sangram Keshari Adhikary
Grievance Officer
Email: grievances@courierx.in
Address: Pune Office
Response Timeline: 15 days